- Awie Buitendag
Find out how technology is used to improve customer satisfaction in the construction industry
Many companies would view competing in industries where labor-intensive tasks, disconnected data sources, and paper-based processes are the norm as a hard challenge. Others, like Finning—the world's largest Caterpillar dealer—saw this as an opportunity to disrupt and innovate within the construction industry through digital transformation. Watch this video to learn how Finning collaborated with a Microsoft Gold Partner to enable the unification of disparate data sources using IoT devices, and how this strategy allowed the company to substantially upgrade its customer service experience.