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Consumers expect data and services at the speed of thought – think Instagram, Amazon, Uber. Technological disruption in every industry drives organizations to become agile and transparent to understand their customers at ever deepening levels. To maintain an edge in this hyper-competitive landscape, businesses must lead or fall behind.

SYSTEMS INTEGRATION

Future Generali uses Microsoft AI to Deepen Customer Engagements

Awie Buitendag
Nov 30, 2021
1 min read

Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.

https://www.youtube.com/watch?v=62VWDJQBiEY