Consumers expect data and services at the speed of thought – think Instagram, Amazon, Uber. Technological disruption in every industry drives organizations to become agile and transparent to understand their customers at ever deepening levels. To maintain an edge in this hyper-competitive landscape, businesses must lead or fall behind.
Consumers expect data and services at the speed of thought – think Instagram, Amazon, Uber. Technological disruption in every industry drives organizations to become agile and transparent to understand their customers at ever deepening levels. To maintain an edge in this hyper-competitive landscape, businesses must lead or fall behind.
It's no secret that the retail industry has evolved significantly since the turn of the century. Heavily influenced by the digital business revolution that took every industry by storm, retailers have seen perhaps one of the most drastic changes in their customer base than any other type of business. So, what are the defining factors that have driven change in the way the retail industry operates? Find out by reading this infographic.
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