Consumers expect data and services at the speed of thought – think Instagram, Amazon, Uber. Technological disruption in every industry drives organizations to become agile and transparent to understand their customers at ever deepening levels. To maintain an edge in this hyper-competitive landscape, businesses must lead or fall behind.
Consumers expect data and services at the speed of thought – think Instagram, Amazon, Uber. Technological disruption in every industry drives organizations to become agile and transparent to understand their customers at ever deepening levels. To maintain an edge in this hyper-competitive landscape, businesses must lead or fall behind.
In 2015, Finning decided to upgrade its customer experience strategy. The goal: to double down on interconnectivity and integration by using IoT devices to obtain data from all available touchpoints. Watch this video to learn how Finning managed to overcome two of the construction industry's main challenges—disconnected data and paper-based processes—and reap the benefits of digital transformation with Azure IoT.
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